wijayabetPrivacy Policy

This page describes what we collect when you use wijayabet and how we keep that data protected. We collect personal information — your name, email, phone number, date of birth, and ID card details — only to verify your identity and process your deposits and withdrawals. We do not sell your data to marketers or share it with third parties outside our payment processors.

Our wijayabet privacy policy applies to all members across supported jurisdictions. We update it periodically to reflect changes in our data practices or legal requirements. We notify you of material changes by email. Continued use of wijayabet after an update means you accept the new policy.

If you have questions about how we handle your data, contact our support team in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta. We are available in English and Indonesian.

What data we collect on wijayabet

We collect personal information when you register an account on wijayabet. This includes your full name, email address, phone number, and date of birth. We use this information to verify your identity and prevent fraud. We also collect your preferred payment method — whether you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet).

Before your first withdrawal from wijayabet, we ask you to upload a photo of your ID card (KTP) and a selfie holding your ID. We use these documents to confirm your identity matches your account details. We store these documents encrypted and never share them with third parties.

We also collect transaction data — your deposits, withdrawals, game activity, and account balance history. This information helps us detect fraud, resolve disputes, and comply with legal requirements. We keep transaction records for as long as your wijayabet account is active, plus a retention period for legal compliance.

How we use your data on wijayabet

We use your personal information for four main purposes. First, we verify your identity to prevent fraud and comply with anti-money-laundering regulations. Second, we process your deposits and withdrawals through our payment processors. Third, we communicate with you about your account — password resets, withdrawal confirmations, support responses. Fourth, we analyze aggregate data (not linked to individuals) to improve our platform and detect technical issues.

We do not use your data for marketing purposes. We do not sell your email address to third-party marketers. We do not share your transaction history with advertisers. We do not use your data to build profiles for targeted advertising.

Third-party processors and data sharing

We share your data with payment processors to complete your deposits and withdrawals. When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, we send your transaction details to those e-wallet providers. When you transfer to a online payment, e-wallet, mobile banking, or local payment virtual account, we share your bank transfer details with those banks. These processors are bound by confidentiality agreements and use your data only to process your payment.

We may also share data with our legal and compliance team if required by law. If a government agency requests your information, we comply with valid legal orders. We do not share data with law enforcement without a court order or legal requirement.

How we protect your data on wijayabet

We encrypt all personal data and payment information using industry-standard protocols. Your ID documents are stored on encrypted servers with restricted access. Our support team cannot view your ID photos — only our compliance team can access them for verification purposes. We maintain backup systems to protect your account in case of technical failure.

We do not guarantee that our systems are immune to attack. If our systems are compromised, we notify affected members by email and take steps to secure your account. We work with cybersecurity experts to identify and fix vulnerabilities. We do not store your payment card details or e-wallet credentials on wijayabet servers.

Cookies and tracking on wijayabet

We use cookies to keep you logged into wijayabet and to remember your preferences. These cookies are essential for the platform to function — without them, you would need to log in every time you refresh the page. We do not use cookies to track your behavior across other websites.

We may use analytics tools to understand how members use wijayabet — which games are popular, which payment methods are most common, where members encounter technical issues. This data is aggregated and does not identify individuals. We use it to improve our platform and fix bugs.

Your rights regarding your data on wijayabet

You have the right to access your personal data on wijayabet. You can view your account information, transaction history, and ID documents through your account settings. You can request a copy of all data we hold about you by contacting our support team.

You have the right to correct inaccurate data. If your name, email, or phone number is wrong, you can update it through your account settings. You have the right to request deletion of your account and associated data, subject to legal retention requirements. We retain transaction records for a defined period to comply with anti-money-laundering regulations.

Where your data is stored

Our wijayabet servers may sit outside your jurisdiction. Your personal data may be transferred to and stored in countries other than Indonesia. By using wijayabet, you consent to this transfer. We ensure that data processors in other countries maintain the same level of protection as we do.

If you have concerns about data transfer or storage location, contact our support team. We can explain our data-handling practices in detail and answer questions about where your information is kept.

Contacting us about privacy on wijayabet

If you have questions about our privacy practices, contact our support team via live chat, email, or phone. We maintain offices in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta for in-person assistance. We respond to privacy inquiries during standard business hours in English and Indonesian.

This privacy policy was last updated and is effective immediately. We reserve the right to update it at any time. Continued use of wijayabet after an update means you accept the new policy. If you do not agree with any aspect of our privacy practices, you may close your account and request deletion of your data, subject to legal retention requirements.